
Director of Learning and Development
2 weeks ago
Key Responsibilities:
- Training Delivery & Execution: Manage empaneled trainers and deliver training plans across induction, refreshers, skill builders, assessments, and product/process updates. Create training calendars and dashboards; ensure logistics and SME availability.
- Activation Targets: Drive and monitor trainer performance to achieve activation goals (first successful cross-sell within defined time). Take corrective actions to close performance gaps.
- Team Capability Building: Conduct Train-the-Trainer sessions, quality audits, and provide coaching to build trainer expertise and maintain delivery excellence.
- Governance & Feedback: Ensure compliance and code of conduct adherence. Capture and share training data, insights, and ground feedback with leadership to support strategy and decision-making.
The Regional Training Manager will play a critical role in driving business growth by delivering high-quality training programs to empaneled trainers. This includes managing logistics, creating training calendars, and ensuring the availability of Subject Matter Experts (SMEs).
To achieve activation targets, the Regional Training Manager will drive and monitor trainer performance, taking corrective actions to close performance gaps. Additionally, they will conduct Train-the-Trainer sessions, quality audits, and provide coaching to build trainer expertise and maintain delivery excellence.
Effective governance and feedback are crucial in this role, ensuring compliance and code of conduct adherence while capturing and sharing training data, insights, and ground feedback with leadership to support strategy and decision-making.
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