
Floor Operations Manager
2 days ago
The role of a Floor Team Leader is pivotal in ensuring the highest standards of cleanliness on assigned floors and guestrooms during shifts.
- Key responsibilities include maintaining the highest standard of cleaning, working closely with the front desk team to ensure correct room status at all times, and respecting guest privacy when DND status is displayed.
- The Floor Team Leader is responsible for supervising the turndown service, enforcing strict key control, and regularly inspecting guest floor corridors and public areas.
- Additionally, they are required to report maintenance issues promptly to the Engineering team, adhere to lost and found procedures, and maintain floors, linen rooms, and pantries in a neat and tidy condition.
- Effective supervision of the Room Attendant's productivity and monitoring of team members' grooming, personal hygiene, and appearance are also essential aspects of the role.
- Moreover, the Floor Team Leader is expected to provide ongoing advice and support to team members under their supervision, as well as assist with team members' training and development.
- Excellent communication skills and a commitment to resolving guests' complaints are crucial in delivering exceptional guest service.
To excel in this role, you will need to possess excellent leadership skills, be proactive in identifying opportunities to improve guest service, and demonstrate a strong ability to work collaboratively with other team members.
BenefitsThis position offers a unique opportunity to develop your skills and expertise while making a significant contribution to our organization's success.
OthersAs a Floor Team Leader, you will have the opportunity to grow and develop within our organization, with access to training and development programs designed to support your career progression.
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