Implementation Consultant Lead
10 hours ago
We are seeking an experienced Implementation Consultant to join our team at Zill Consulting. As an Implementation Consultant, you will serve as the primary point of contact for clients during implementation and manage the project to completion.
Key Responsibilities:
- Design and document functional and technical requirements and help scope projects by understanding timelines and work.
- Solve complex technical implementations both independently and in a team environment.
- Clearly communicate solutions back to clients through regular updates.
- Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
- Continually adapt and develop in-depth product knowledge and learn new technologies.
- Be a key stakeholder in building ZILL's relationship with the client.
To be successful in this role, you will need:
- 5+ years of experience as an Implementation consultant.
- Minimum of 3 years of experience in technical consulting, customer success, or in a similar client-facing role in the technology sector.
- Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
- Strong foundational knowledge in data analytics and interpretation.
- Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.
- Demonstrated experience in managing and delivering complex technical implementations from inception to completion.
- Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.
- Prior experience working with international clients.
- Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.
In return for your expertise, we offer a competitive salary of $120,000 per annum, based on location and experience.
This is a fantastic opportunity to work with a global company, learn new technologies, and develop your skills in Experience Management.
We're committed to providing a supportive and collaborative work environment that encourages professional growth and development.
If you're passionate about delivering exceptional client experiences and have a proven track record in implementing complex technical solutions, we'd love to hear from you
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