Technical Solutions Specialist

16 hours ago

Amrāvati, Maharashtra, India beBeeSupport Full time ₹ 8,50,000 - ₹ 11,50,000
Customer Service Representative Job Summary

We are seeking an exceptional Customer Service Representative to join our team. As a frontline support specialist, you will be the primary point of contact for customers requiring top-tier assistance.

This role demands adaptability, technical fluency, and strong interpersonal skills. You will handle customer inquiries via calls, chats, or email, diagnosing and resolving networking issues related to Dabba devices, backhauls, or connectivity faults.

Key Responsibilities include:

  • Customer Support & Technical Assistance
  • Diagnose and resolve networking issues related to Dabba devices, backhauls, or connectivity faults.
  • Guide customers on device activation steps, including the Dabba Lite onboarding process and interaction with local network operators for deployment.
  • Respond to incoming sales inquiries with relevant information about hotspots (Dabba Lite, etc.), including pricing and rewards system.
  • Cross-functional Collaboration & Reporting
  • Maintain accurate records using CRM tools—documenting recurring concerns, resolution steps, and potential areas for improvement.

Required Skills & Qualifications include:

  • Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
  • Strong communication skills.
  • Adaptable, with a positive, can-do attitude to thrive in a fast-paced environment.
  • Flexible availability for a 6-day work week.

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