Technical Security Solutions Specialist

13 hours ago

Amrāvati, Maharashtra, India beBeeSecurity Full time US$ 1,20,000 - US$ 1,40,000
Job Overview

The role of a Staff Technical Support Engineer, specialising in AI Access Security and SaaS Security, involves providing advanced technical support to customers and partners.

This includes troubleshooting and resolving complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications.

  • Key Responsibilities:
  • Offer best practices and configurations to optimise security solutions for our customers
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
  • Author and publish Technical Support Bulletins and other knowledge base documentation
  • Collaborate with cross-functional teams to drive product improvements and customer success

As a senior escalation point for our AI Access Security solution, you will guide customers through the complexities of GenAI app adoption.

You will empower customers to unleash the promise of GenAI apps while maintaining robust security postures.

In this role, you will also be a Subject Matter Expert for our integrated Cloud Access Security Broker (CASB) solution, addressing the challenges of securing SaaS applications in the cloud.

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