Customer Service Representative
2 weeks ago
Job Description:
As a Customer Service Representative at Accor, you will be responsible for providing exceptional service to our guests. Your primary role will be to greet, check-in, and respond to requests while maintaining high standards of customer service.
Key Responsibilities:
- Greet and check-in guests, ensuring a warm and welcoming experience.
- Respond to guest requests and resolve any issues in a timely and professional manner.
- Promote hotel facilities and services to enhance the guest experience.
- Maintain accurate records and reports as required.
- Work collaboratively with the Front Office team to ensure seamless operations.
Requirements:
- Relevant diploma or degree in Hotel Management.
- Minimum 1-2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of Opera is an advantage.
Accommodations:
Accor is committed to providing a diverse and inclusive work environment. We welcome applications from individuals with disabilities and encourage them to disclose any specific needs they may have.
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