Customer Service Representative

4 weeks ago


Gujarat International Finance TecCity, India Accor Full time

Job Description:

As a Customer Service Representative at Accor, you will be responsible for providing exceptional service to our guests. Your primary role will be to greet, check-in, and respond to requests while maintaining high standards of customer service.

Key Responsibilities:

  • Greet and check-in guests, ensuring a warm and welcoming experience.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Promote hotel facilities and services to enhance the guest experience.
  • Maintain accurate records and reports as required.
  • Work collaboratively with the Front Office team to ensure seamless operations.

Requirements:

  • Relevant diploma or degree in Hotel Management.
  • Minimum 1-2 years of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of Opera is an advantage.

Accommodations:

Accor is committed to providing a diverse and inclusive work environment. We welcome applications from individuals with disabilities and encourage them to disclose any specific needs they may have.



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