Customer Service Ambassador
4 days ago
Job Summary
We are seeking a highly skilled Guest Service Associate to join our team at Accor.
About the Role
As a Guest Service Associate, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay with us is comfortable and enjoyable.
Main Responsibilities
To provide courteous, professional, and efficient service to all guests following Novotel standards.
To perform all duties and tasks in the assigned place of work.
To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage division or any other department of the hotel as assigned.
To be fully conversant with all services and facilities offered by the hotel.
To perform opening and closing procedures established for the place of work as assigned.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up-sell alternatives.
To ensure that the place of work and surrounding area is kept clean and organized at all times.
To monitor operating supplies and reduce spoilage and wastage.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.
Qualifications
Your experience and skills include:
A Service Focused Personality is Essential
A passion for everything food and beverage is a must, and previous experience in a similar leadership role is an asset.
Strong Interpersonal and Problem-Solving Abilities
The ability to lead by example and communicate effectively with colleagues and guests is crucial.
Additional Information
At Accor, we strive to create a warm and welcoming culture that promotes diversity and inclusion.
We believe in giving priority to qualities and skills, and welcome each and every individual to join our team.
Accor is an equal opportunities employer and is committed to providing a work environment that is free from discrimination and harassment.
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