Operational Performance Improvement Specialist

7 days ago

Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 12,00,000 - ₹ 18,00,000
Business Analyst Position

We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a strong background in retail cards and lending, with expertise in digital transformation and awareness of HSBC systems and ways of operating.

The successful Business Analyst will work closely with stakeholders to identify key projects and provide detailed input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.

The role requires the ability to mentor process analysts in a program/project environment, guiding them to deliver program/project objectives.

The ideal candidate will have a strong understanding of data to support opportunity identification and will be able to anticipate issues and risks, addressing them quickly with an understanding of the critical path.

The Business Analyst will collaborate with other teams to drive global and local re-engineering initiatives and support program delivery teams, making course corrections as necessary.

The role involves working closely with different transformation programs and providing on-ground support from a DBS Operations transformation perspective, revisiting projects post deployment to validate whether objectives are met and sustainable.

The Business Analyst will have a strong knowledge of key business drivers WFM data, process maps, process insights, data intelligence etc., and organize & lead process reviews, walkthroughs, bootcamp sessions.

Key Responsibilities:

  • Deliver step-change in operational performance (cost, service levels, customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.
  • Act as a reliable transformation delivery lead & work closely with stakeholders to identify key projects.
  • Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.
  • Mobilize right support for re-engineering projects and ensuring designs are translated into implementation - including Tech funding ask, Business case creation, supporting Jira work for demand intake process.

Requirements:

  • Strong BA with Digital Payments experience, ideally within HSBC.
  • Experience in Wealth systems/domain, Digital Transformation and awareness of HSBC ways of operating is desirable.
  • Willingness to work in the EU-aligned shift (1pm-9pm IST).

About Us:

Our company is a leading provider of business transformation services. We are passionate about helping clients achieve their goals and improve operations.

Location: Bengaluru, IN

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