Operational Improvement Expert

4 days ago

Bengaluru, Karnataka, India beBeeProcess Full time ₹ 15,00,000 - ₹ 20,00,000

Job Description:

We are seeking a skilled professional to fill the role of Operational Excellence Specialist. As an essential member of our team, you will be responsible for driving process improvements across various cargo handling processes.

Responsibilities:

  • Implement process improvement initiatives, leveraging methodologies such as Lean, Six Sigma, and Kaizen, in collaboration with cross-functional teams.
  • Conduct regular audits to ensure compliance with regulatory requirements and internal standards.
  • Work closely with local operations teams to identify areas for improvement, training needs, and suitable enablers.
  • Propose and implement process adjustments to enhance efficiency and cost-effectiveness.
  • Streamline cargo handling processes to meet customer service levels and airline requirements.
  • Support management in developing new service offerings by building robust and scalable processes.
  • Share best practices with the wider Operational Excellence community.
  • Develop, update, and maintain process documentation, SOPs, and training guides.
  • Provide training, coaching, and guidance to staff to ensure adoption of improved processes.
  • Analyze operational issues and troubleshoot bottlenecks to drive sustainable improvements.
  • Anticipate changes in warehouse/terminal layouts and coordinate with the Operational Excellence team for standard application.
  • Collaborate with cross-functional teams to deliver CI projects successfully.

Requirements:

  • Strong analytical and problem-solving skills.
  • Continuous improvement mindset with an eye for detail.
  • Effective communication and collaboration across all levels.
  • Training, coaching, and influencing skills to drive adoption of new processes.
  • Adaptability to operational challenges in a fast-paced environment.

Preferred Skills:

  • Knowledge of Lean, Six Sigma, Kaizen, or other process improvement methodologies.
  • Understanding of cargo operations, warehousing, ground handling processes, and airline standards.
  • Ability to design and interpret KPIs, dashboards, and process control tools.
  • Familiarity with automation and digital enablers in cargo handling.

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