Manager- Merchandizing Operations

About Lowe's

Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit

About the Team

The Vendor Performance team focuses on holding Lowe's Vendors Accountable for agreed standards. Enable strategic improvement initiatives for vendor performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements.

Job Summary

Vendor Performance Manager will be responsible for managing and leading a team that focuses on holding Lowe's Vendors Accountable for agreed standards. Enable strategic improvement initiatives for vendor performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements.

The primary purpose of the Manager in this role is to improve the Lowe's Vendor performances on Purchase Orders and Advance shipping Notice, managing and coaching team of Associates and Team Leads to drive Operational and Performance Excellence. Working on Compliance Product Road Map to ensure new scope of work and changing business needs are addressed.

Roles & Responsibilities:

Core Responsibilities:

• Be a second level leader, mentor and drive Vendor Performance team to deliver strong insights and analysis driving improvements in Vendor Compliance.

• Work proactively with US team to provide strategic planning to maintain high standards and streamlined processes

• Represent the team as the subject matter expert for Vendor Performance Management

• Liaise between Supply Chain, Operations, Accounting and Merchandising team to resolve vendor issues rapidly

• Managing, influencing and reporting on vendors performance against Key Performance Indicators to interested stakeholders.

• Initiating improvement plans for the critical suppliers due to supplier non-performance and / or supplier development and ramp up needs
• Managing performances for suppliers in close relationship with Category Management, Engineering, cross functional teams and ensure that all the conditions, internal and external, enabling performances are in place
• Conducting change management with Vendors and Internal Teams to ensure long term improvement of Lowe's Vendors
• Understand Competitor process on performance management and bring recommendations to the leadership team
• Direct oversight and responsibility for managing the performance of team and process
• working with Product Manager on maintaining vendor management systems while ensuring data accuracy, priorities' technical requirements and system integration issues demand ongoing attention.
• Work closely with IT teams to optimize platform functionality.
• Managing expectations and requirements across internal departments and external vendors
• Work with cross teams - Inventory and supply chain teams to understand upstream team process, identify opportunities and work on education through reports and impacted numbers
• Leading a team of 15 people, comprised of Individual contributors and Team Leads, work with Global teams on managing day to day operations

Requirements:

• Drive superior Operations – KPI, SLA, Quality , Monthly deliverables

• Establish workflow to address deliverable schedules, staffing requirements, quality and technology, ensuring work is delivered on-time and right the first time

• Assess and improve internal workflow and maintain optimization and efficiencies as needed

• Work with Tech and Business team on creating and prioritizing Application Roadmap
• Advise the management on business operations relating to Critical Vendors, risks and action plan
• Prepare and present to company management compliance reports useful in taking key business decision

Years of Experience:

• 8 to 12 years of experience in retail/merchandising/Vendor Performance
• 3+ years of leadership/ People management

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's degree BBA, BCom, Operations Research or Related Field
• Preferred MBA or master's degree in supply chain

Skill Set Required

Primary Skills (must have)

• Strong people management skills and practices, including leading people leaders
• Lead a team of 10+ , Leader of leader experience is a plus
• Proven experience with vendor management application, working with Tech and Engineering team on building product roadmaps
• Superior communication and interpersonal skills for managing diverse stakeholder relationships
• Experience in developing and implementing vendor performance metrics and reporting system

Secondary Skills (desired)

• Advance Excel
• Demonstrated project management abilities and organizational skills
• Excellence in data analysis and financial management, with strong cost control capabilities

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.