Group Operations Leader

2 days ago

Amrāvati, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 19,00,000

Job Title: Senior Manager

Job Description:

The role holder is responsible for leading a team of professionals to process new business and end-to-end policy servicing for group business. They will work within the Operations Department, focusing on Group New Business & Policy Servicing, to provide exceptional customer services.

Main Responsibilities:

  • Coordinate with Sales and Actuarial teams for closure of individual Group processes
  • Achieve issuance of policies and resolution of customer and intermediary queries
  • Ensure that an efficient, effective, professional, and courteous service is provided to intermediaries and customers
  • Adhere to established procedures in a consistent manner, contributing to the introduction of improvements whenever possible
  • Implement and maintain agreed quality and quantity controls, aiding proactive management and problem anticipation
  • Supervise and train an effective team that meets the business needs of the organization as it grows
  • Coordinate with finance for reconciliation of policy account balances
  • Lead transformation and digitization of group business

Qualifications & Experience:

MBA/ACII with a minimum of 8-10 years' experience gained in customer services or operations departments. An Associate of Insurance Institute will be an added advantage

Required Skills/Knowledge:

  • Good experience of operations in the financial services industry
  • Experience within the Group Operations department of an insurance company is essential
  • Experience in data processing to deliver operational efficiency
  • Computer skills in using databases and office management software, including word processors and spreadsheets
  • Strong leadership, team building, and influencing skills

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