Branch Operations Executive

Join Tata AIA Life Insurance a leading and fastest-growing life insurance provider in India established in 2001 as a joint venture between Tata Sons Pvt Ltd and AIA Group Ltd Our company embodies a legacy of trust integrity and excellence combining Tata s esteemed leadership with AIA s extensive pan-Asian expertise At Tata AIA our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier happier lives We foster a culture of innovation inclusivity and continuous learning offering dynamic career growth opportunities and a supportive work environment Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award we are committed to employee satisfaction and holistic well-being Our core value People - Our Core emphasizes our dedication to inspiring our employees to be and deliver their very best Our aim is to attract hire and develop highly capable leaders who are just fair ethical and accountable for their actions We strive to provide our employees with the right training technology equipment resources and guidance to perform their job effectively Our promise to you is to provide for a diverse equitable and inclusive work environment where each employee is valued as an individual and treated with respect care and compassion Fuel your future with us find your wings and S O A R - Shape opportunities Optimize your potential Accomplish meaningful work and Reap holistic growth A Position Overview Position Title Branch Operations Executive Department Operations Level Band Executive -201 Role Summary - Adhere to cash counter timings - Cash Cheque Collections policy premium Reporting Lodgments and reconciliation Bounced Cheque management - Petty Cash Management - Support Distribution channels in policy issuance - Service walk-in customer and attend to their service requirements - Service to Sales - Generate NB opportunity from walk-in customers and assigned outcall campaigns - Customer retention B Organizational Relationships Reports To Manager Senior Manager - Field Operations Supervises None Job Dimensions Geographic Area Covered Specified Branch Stakeholders Internal Sales force all channels Finance Accounts Branch operations Stakeholders External No external interaction to be done excepting agents and BAs C Key Result Areas Organization process Key contributions Adhere to cash counter timings Adhere to cash counter timings as mentioned in the SOPs Control the entry exit into the cashier room through entry into registers Cash Cheque Collections policy premium Reporting Lodgments and reconciliation Bounced Cheque management Accept payment towards premium or agent fees and subsequent lodgment of the same on the next day Perform EOD checks for collections in accordance with SOP TR Stationary Management Safe Key Management Petty Cash Management Recording of Petty cash subjected to approved items mentioned on the lists as per the SOP Accounting for the same as per the SOP formats Agent Commission Cheques handover Agent commission cheques distribution and management in line with SOP norms Agent License handling Agent licenses distribution and management in line with SOP norms Customer Service About Company Tata AIA Life Insurance Company Limited Tata AIA Life is a joint venture company formed by Tata Sons Pvt Ltd and AIA Group Ltd AIA Tata AIA Life combines Tata s pre-eminent leadership position in India and AIA s presence as the largest independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region Tata AIA Life has written retail new business weighted premium of Rs 2 692 crore for the financial year 2019-20 For the same period the 13th month persistency of the company was at 89 10 and the individual death claims settlement ratio was 99 06 One of the fastest growing companies in the Life Insurance sector Tata AIA Life is now ranked at no 5 based on individual weighted new business premium