Customer Service Representative

2 weeks ago

Ahmedabad, Gujarat, India beBeeAccount Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: AR Caller

Position Overview:

We are seeking a skilled AR Caller to provide customer service support and collections via phone calls.

The ideal candidate should have experience in RCM/DME for a minimum of 1 year.

Key responsibilities include assessing and resolving customer inquiries, requests, and complaints over the telephone.

A strong understanding of sound judgment and decision-making within established procedures is essential.

Core Responsibilities:
  • Resolve customer queries in a timely and professional manner.
  • Manage and update customer interactions daily on an account-wise basis.
  • Meet key performance targets and maintain efficiency measures.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements.
  • Maintain effective work procedures according to client process workflows and HCL policy guidelines.
Required Skills & Qualifications:
  • Strong verbal and written communication skills.
  • Neutral accent and good adoption to US culture.
  • Active listening skills.
  • Good data entry & typing skills.
  • Ability to multi task.
  • Team player.
Benefits:

This role offers a dynamic and innovative work environment with opportunities for growth and development.

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