Associate Product Analyst
2 weeks ago
Transform the world around you by bringing your problem-solving skills to PTC.
As a Product Support Specialist, you will provide efficient and professional support to PTC's Global customers during India business hours by applying product knowledge on PTC's PLM product - Windchill.
Your role will involve clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues. You will also be responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles.
Key Responsibilities:
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with Windchill Products.
- Develop expert level knowledge of the Windchill installation and functionality issue and keep PTC Knowledgebase evolved.
- Collaborate with other offices worldwide to provide first class support for mission-critical customers.
Required Skills:
- Minimum Bachelor Degree B.E. in Computer Science, Information technology , E&TC, Masters in Computer Application MCA
- 0 to 2 years of Windchill functionality/configuration experience OR Freshers
- Exposure to Java and DB is a must.
- Strong written and verbal communication skills
- Unix/Windows: User level with basic administration knowledge
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