Technical Support Specialist

6 days ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000
Job Overview

The Associate Technical Support Analyst II role is responsible for managing critical incidents with the Technology Command Center (TCC). This involves communicating with businesses throughout the incident lifecycle, providing updates at intervals determined by the incident's priority. Escalations are handled according to a predefined escalation matrix.

Key Responsibilities:
  • Managing critical incidents and ensuring timely communication with stakeholders
  • Collaborating with cross-functional teams to resolve technical issues
  • Providing technical support to employees and business partners

Technical Skills Required:

  • Networking and troubleshooting skills
  • Incident management response and resolution
  • Problem management analysis and resolution
  • Service request fulfillment and installation

Requirements:

  • Undergraduate degree or equivalent experience
  • Strong analytical and problem-solving skills
  • Effective communication and collaboration skills

Career Benefits:

  • Opportunity to work on high-performance teams against sophisticated challenges
  • Professional growth and development opportunities
  • Competitive compensation and benefits package

About Us:

We use the world's large accumulation of health-related information to guide health and lifestyle choices and manage pharmacy benefits for millions. Our goal is to leap beyond the status quo and uncover new ways to serve. As part of the UnitedHealth Group family of businesses, we bring together some of the greatest minds and most advanced ideas on where healthcare has to go in order to reach its fullest potential.

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