
Support Associate
2 weeks ago
The role of Support Associate is pivotal in ensuring students receive timely and accurate information about courses, policies, and procedures. This individual will be responsible for handling student inquiries with professionalism and empathy.
- Key Responsibilities:
- Fielding student inquiries through email and phone calls.
- Providing detailed information on courses, policies, and company processes.
- Initiating proactive outreach to students to address concerns.
- Monitoring and evaluating student feedback and ratings.
- Addressing and resolving student complaints and concerns.
- Staying updated with company course offerings and updates.
- Collaborating with the product team to identify areas for improvement.
- Managing workload and prioritizing tasks to meet service level agreements.
- Maintaining accurate records of student interactions.
Required Skills and Qualifications:
- Minimum 1 year of relevant experience.
- Bachelor's degree in business administration or a related field.
- Excellent written and verbal communication skills.
- Proficiency in Google Sheets and Docs, as well as customer support software.
- Ongoing ability to communicate effectively with students.
- Understanding of management practices and techniques.
What We Offer:
This position offers a unique opportunity for professional growth and development within a dynamic team. The successful candidate will have access to ongoing training and development programs.
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