Customer Support Specialist

3 days ago


Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,20,00,000

About BricknBolt

We are a managed marketplace providing construction services. We create an ecosystem of trust for stakeholders - customers, professionals, and vendors.

  • Construction has been a highly unorganized industry globally. We use technology to disrupt the industry and create a playbook.
  • We expand to more cities and capture a massive market using our technology and processes.

Role: Associate/Senior Associate - Customer Escalations

We seek an experienced associate/senior associate to resolve customer queries and feedback.

Key Responsibilities:

  • Timely resolution of customer queries, complaints, and escalations.
  • Collaborate with teams and interact with leadership.
  • Write reports on escalations/customer feedback.
  • Adhere to SOPs and compliance requirements.
  • Act as a voice of the customer and provide feedback to internal teams.

Required Skills and Expertise:

  • Bachelor's degree in any field.
  • Champion of customer-centricity and empathy.
  • Experience in customer support at a leading organization.
  • Excellent communication skills in multiple languages.
  • Working knowledge of MS Excel/Google Sheets and ticketing tools.

We offer a fast-growing environment where you can make a tangible impact in the construction tech industry.



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