Customer Support Specialist

2 days ago

Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Support Specialist

We are seeking a skilled professional with excellent communication skills to fill this critical role.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in a timely and effective manner.
  • Provide fast and effective solutions to resolve customer issues, ensuring high levels of customer satisfaction.
  • Maintain accurate and detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction through data analysis and feedback.
Requirements:
  • Proven experience in customer service or a similar role, demonstrating ability to handle complex customer concerns.
  • Strong verbal and written communication skills, with the ability to articulate solutions clearly and concisely.
  • Ability to multitask and stay organized in a fast-paced environment, prioritizing tasks effectively.
  • Empathy and problem-solving skills to handle customer concerns effectively, with a focus on resolution rather than escalation.
  • Familiarity with CRM systems is a plus, with experience using tools like Salesforce or Zendesk.
What We Offer:
  • A competitive salary and performance-based bonuses.
  • Opportunities for career growth and skill development, including training and mentorship programs.
  • A supportive and collaborative team environment, with open communication and regular feedback.
  • Flexible working hours, with remote options available to accommodate different work styles.

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