Last Mile Operations Strategist

2 days ago

Meerut, Uttar Pradesh, India beBeeOperations Full time ₹ 20,00,000 - ₹ 40,00,000

Seeking a visionary leader to spearhead last mile operations in India's first quick service app.

This is a leadership role that owns the end-to-end delivery of ground staff and last mile services.

  • Lead city-wide operations to ensure timely customer delivery.
  • Manage end-to-end ground staff and last mile operations - from deployment, training, uptime, servicing to utilization.
  • Continuously analyze processes and procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network to further reduce delivery timelines and increase efficiency.
  • Build scalable processes that expand the value proposition and can be replicated across top cities in the country.
  • Develop performance monitoring metrics by tracking key performance indicators such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Build and lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing efforts.
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team.

Requirements:

  • 10-14 years of experience driving business and last mile operations.
  • Experience handling operations P&L, large grey collar teams, and complex ground operations.
  • Excellent data and analytical skills to own Performance Metrics.
  • Fluency in English, Hindi, and Marathi.

Benefits:

Competitive salary and attractive Esops package.

Location: Mumbai.

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