Senior Loan Operations Professional

5 days ago

Bhavnagar, Gujarat, India beBeePerformance Full time ₹ 1,20,00,000 - ₹ 1,44,00,000
Job Role Overview:

The Assistant Vice President position in the Loan Operations team plays a crucial role in ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements.

Main Responsibilities:
  • Perform duties as a checker for assigned activities with diligence and attention to detail.
  • Work as a Subject Matter Expert (SME) for the process, nurturing team members and understanding the process/policies of the organization.
  • Collaborate closely with overseas branches to process/execute transactions according to accuracy/quality standards/SLAs.
  • Learn system functions and adhere to controls to ensure smooth operations.
  • Support overseas branches to resolve operational incidents/reporting if necessary.
  • Provide suggestions to improve/streamline operational processes.
Customer Focus:
  • Deliver high-quality service to enhance the function's reputation and meet customer expectations.
  • Develop and maintain strong stakeholder management with key stakeholders within the organization.
  • Support and resolve customer enquiries and provide excellent customer service.
  • Work in partnership with Compliance to understand relevant operational guidelines, organizational standard procedures, and local regulations and assess the impact on daily operations workflow.
  • Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
  • Support developmental projects relating to the Department.
People Management:
  • Lead, mentor, and develop a high-performing loan operations team, ensuring effective workload distribution, performance management, and a culture of accountability and continuous improvement.
  • Provide guidance and support to more junior members of the team. Assist in the training and development of individuals to ensure a high level of job knowledge.
  • Provide SME Support, nurture the team and designate a handler for creating appropriate backup systems.
  • Take initiatives to guide and train new joiners and junior staff.
Other Key Responsibilities:
  • Perform checking process on operational issues escalated by less experienced members of the team.
  • Perform reconciliation of any daily pending transactions.
  • Support the Head of Department in determining the level of support on new product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.
  • Support the Head of Department in achieving the department's KPIs, set by Branch Management.
  • Support in managing the risk profile for the department.
  • Support internal and external audits within the department by preparing documentation as required.
  • Maintain good working knowledge of industry trends, products, relevant laws, and regulations.
  • Adhere to all company policies as well as guidelines.
  • Timely submission of Statutory and MIS reports.
  • Conduct necessary trainings to the team.
  • Manage testing and new migrations.
  • Initiatives towards cost reduction, automation, and digitization.

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