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Senior Business Applications Expert
2 weeks ago
About the Role
">- We are seeking a skilled Business Applications Administrator to join our team.
- Administer business platforms to ensure secure access, accurate data, and efficient workflows.
- Translate business needs into platform roadmaps that drive adoption and process efficiency.
- Automate and integrate systems to reduce manual work and improve accuracy.
- Enable and train teams so they confidently use tools to improve customer outcomes.
- Monitor and maintain system health to ensure reliability, performance, and compliance.
- 5–8 years in SaaS systems administration or customer success operations.
- Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat).
- Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
- Experience building and executing roadmaps.
- Strong automation, workflow, and data management skills.
- Excellent problem-solving abilities and independent work style.
- Strong English communication skills.
Benefits
">- Opportunity to work with cutting-edge technology.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
- Salesforce Admin or Service Cloud Consultant certification.
- Experience integrating platforms with analytics/reporting tools.
- Background in Customer Success or Support operations.