IT Service Delivery Specialist

7 hours ago

Indore, Madhya Pradesh, India beBeeIt Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking an experienced IT Service Delivery Specialist to join our team.

About the Role

This is a challenging and rewarding opportunity for a motivated individual to manage the delivery of IT production systems and services. As an IT Service Delivery Specialist, you will play a key role in ensuring high-quality service delivery and client satisfaction.

Key Responsibilities

  • Manage the infrastructure service management lifecycle, ensuring seamless delivery of IT services.

  • Support the availability and stability of production systems and devices.

  • Monitor and resolve critical incidents promptly, minimizing downtime and impact on business operations.

  • Collaborate with cross-functional teams to identify and implement process improvements.

  • Act as a Subject Matter Expert (SME) in IT service management, providing guidance and support to team members.

  • Ensure effective communication and stakeholder management throughout the service delivery lifecycle.

Requirements

  • Proficiency in Critical Incident Management, with a strong understanding of ITIL principles and best practices.

  • Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple critical incidents simultaneously.

  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

  • A minimum of 2 years of experience in IT service management, with a proven track record of delivering high-quality services.

  • A bachelor's degree in Computer Science, Information Technology, or a related field.

Benefits

This role offers a competitive salary package, including bonuses and benefits. You will also have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization.

About Us

We are a leading provider of IT services, dedicated to delivering high-quality solutions that meet the evolving needs of our clients. Our team is passionate about technology and committed to excellence in everything we do.

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