Chief Operations Officer

2 days ago


Bengaluru, Karnataka, India gnani Full time

About Us

Gnani.ai is a pioneering AI-driven company that specializes in enterprise automation. Our cutting-edge voice-based conversational AI agents are designed to serve industries such as financial institutions, contact centers, and enterprises across other sectors.

Our innovative solutions include AI-driven voice bots, agent assist tools, voice biometrics, and conversational analytics. These products help businesses enhance customer interactions, automate routine tasks, and elevate overall operational efficiency.

Leveraging the power of Small Language Models (SLMs), our mission is to help enterprises unlock new levels of efficiency by seamlessly integrating AI into their daily operations. We simplify human-machine interactions, making our solutions scalable and impactful for diverse industries.

We are proud to work with top-tier clients including Airtel, TVS Electronics, Tata Motors, Voltas, Luminous, Union Bank, HDFC, IDFC, TVS Credit, Muthoot, Bajaj Alliance, LendingKart, Shriram Finance, Cholamandalam and many others. Our clients trust us to provide scalable and secure solutions that improve customer engagement and business outcomes.

As a fast-growing startup, we offer a dynamic environment where creativity, collaboration, and cutting-edge technology converge to drive innovation. With our competitive salary ($120,000 per annum) and comprehensive benefits package, you will have the opportunity to shape and optimize delivery processes for a rapidly growing AI-driven company.

Job Title: Chief Operations Officer

Key Responsibilities:

  • Project Delivery Leadership: Own the entire delivery process from project initiation to closure. Ensure timely and successful delivery of all projects while maintaining a high standard of quality.
  • Team Leadership: Lead, mentor, and grow a team of project managers and delivery professionals. Ensure the team is equipped with the tools, resources, and training needed to deliver excellent results.
  • Process Improvement: Continuously improve delivery processes, ensuring efficient workflows, resource optimization, and adherence to best practices in project management.
  • Stakeholder Management: Act as the primary point of contact for key stakeholders, both internal and external, ensuring strong communication, alignment, and partnership with engineering, product, and customer success teams.
  • Risk Management: Identify potential risks in project delivery, develop mitigation strategies, and ensure that projects remain on track. Resolve issues quickly and efficiently to avoid disruption to timelines.

Requirements:

  • Education: Bachelor's degree in Business, Engineering, Computer Science, or a related field. An MBA or advanced degree is preferred.
  • Experience: 10+ years of experience in project management and delivery within a SaaS, AI, or enterprise software environment. Experience leading teams and managing large-scale enterprise projects is essential.
  • Skills:
  • Proven track record of leading and delivering complex, multi-million-dollar projects.
  • Strong leadership and team management skills with the ability to mentor and grow a high-performing project management team.
  • Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, Microsoft Project).
  • Excellent communication and stakeholder management skills, with the ability to influence and negotiate at all levels.


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