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Chief Client Delight Officer

2 months ago

Bengaluru, Karnataka, India Vizmo Full time
Job Description

We are seeking an experienced Chief Client Delight Officer to lead our customer success team and ensure our clients achieve maximum value from Vizmo's solutions.

This pivotal role is responsible for driving customer satisfaction, retention, advocacy, and operational efficiency. The ideal candidate will have a strong understanding of customer lifecycle management, technical expertise, leadership skills, and the ability to build scalable processes that drive consistency and impact.

Duties and Responsibilities
  • Customer Success Strategy and Leadership: Develop and execute strategies to enhance customer satisfaction, retention, and value delivery.
  • Process Creation and Operational Excellence: Design, document, and refine customer success processes to drive efficiency, transparency, and accountability.
  • Cross-Functional Collaboration: Partner with Sales, Support, and Product teams to address and resolve customer issues effectively.

The Chief Client Delight Officer will oversee the customer journey post-sales, manage and mentor a high-performing team, develop processes for operational excellence, and collaborate across departments to enhance customer experience and align with business goals.

Requirements
  1. Customer-Centric Approach: Strong ability to understand and address customer needs, pain points, and business challenges.
  2. Technical Aptitude: Experience working with enterprise software tools and familiarity with cloud technology (API, integrations).
  3. Leadership: Demonstrated ability to lead teams, mentor individuals, and manage customer accounts effectively.

A competitive salary package including $125,000 per year is offered to the successful candidate.

About Us

Vizmo offers a collaborative and inclusive work environment, flexible work arrangements, including remote work options, and opportunities for professional growth and development.