Chief Client Experience Officer

3 days ago


Bengaluru, Karnataka, India Anakin (YC S21) Full time

**Job Overview**

At Ankain, we're on a mission to deliver exceptional customer experiences. As our Chief Client Experience Officer, you'll lead a team of 10-15 Account Managers catering to 15+ large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry.

The successful candidate will be responsible for:

  • Driving solutions and delivery excellence
  • Understanding and articulating client expectations and requirements
  • Convert requirements into specific deliverables and credible project plans
  • Leading a team of Business analysts in collaboration with the Engineering Team and Data quality team

This role requires strong leadership skills, with experience in consulting or data analytics domains. You'll need to identify appropriate product/service offerings to meet the client's needs, make decisions such as prioritizing relationships to develop, negotiate with customers, and overcome obstacles.

Key Qualifications:

  • Minimum 10+ years of professional work experience in consulting, or data analytics domains
  • Exceptional problem-solving, and analytical skills with an ability to think logically and develop solutions
  • Ability to develop and articulate strategic recommendations based on rigorous data analysis
  • Strong project management and team management skills and ability to work with global teams or customers

We offer a competitive salary range of $180,000 - $250,000 per annum, depending on experience, as well as opportunities for growth and development within the company.



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