User Retention Strategist

6 days ago

Jodhpur, Rajasthan, India beBeeLoyalty Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Customer Advocacy Specialist

We are seeking a highly analytical and user-obsessed specialist to own and scale in-app user engagement, retention, and loyalty. This role sits at the intersection of marketing, product, and analytics—responsible for designing and deploying strategies that increase app usage, session time, and repeat behavior among our existing user base.

You will develop engagement hooks, drive gamified experiences, and build loyalty mechanisms that turn our transacting users into long-term brand advocates.

Key Responsibilities:
  1. Design and execute app engagement strategies that increase daily active users (DAU), monthly active users (MAU), and session duration.
  2. Create gamification-led experiences to drive repeat usage and behavioral stickiness.
  3. Develop referral programs with the user base and employees to increase top funnel and create a new acquisition channel.
  4. Create engagement models for referred users to drive engagement and initial business outcomes.
  5. Identify and implement loyalty and rewards frameworks to recognize and retain high-intent users.
  6. Leverage in-app behavioral data to understand user intent signals and cross-product affinities.
  7. Develop automated engagement journeys across push notifications, in-app messaging, WhatsApp, SMS, and other owned channels.
  8. Conceptualize and execute reactivation workflows for dormant or inactive users.
  9. Define and own core KPIs: returning user %, engagement frequency, feature repeat rate, retention cohorts, and churn recovery rate.
Must-Have Qualifications:
  • Previous exposure to BFSI and fintech industries.
  • 3–5 years of experience in lifecycle marketing, CRM, growth, or product marketing, preferably in fintech, D2C, or consumer apps.
  • Strong understanding of fintech consumer motivations, especially in underserved or first-time credit segments.
  • Proficiency in analyzing user journey data to define product affinity, intent segments, and retention triggers.
  • Familiarity with marketing automation and analytics tools such as MoEngage, WebEngage, Clevertap, Mixpanel.
  • Ability to work cross-functionally with Product, Data, Design, and Content teams to deliver seamless execution.
Good to Have:
  • Experience in deploying gamified engagement models or behavioral nudges.
  • Exposure to tier 2–4 Indian audiences, especially for vernacular and low-tech segments.
Success Metrics:
  • Increase in returning user base and app re-engagement rates.
  • Consistent improvement in DAU, MAU, and session time.
  • Loyalty mechanisms that drive feature repeatability.

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