IT Service Delivery Manager

3 days ago

Hyderabad, Telangana, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

The IT Infrastructure Lead role is a critical position that oversees and directs a team of IT support specialists. This position ensures seamless operations and efficient service delivery, prioritizing tasks and resolving support requests in a timely manner.

  • Team Management: Oversee and direct a team of IT support specialists.
  • Workload Management: Manage and distribute the team's workload.
  • Technical Guidance: Provide technical guidance and support to team members.
  • Training and Development: Train new team members on company policies and procedures.
  • Performance Monitoring: Monitor team performance and implement strategies for improvement.
Required Skills and Qualifications
  • Engineering Diploma/BE Degree /BTech
  • Certifications (Good to Have): ITIL V4, Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate
  • Technical Skills: Hands-on experience in Azure AD & On-prem management, Intune - Policy creation & implementation, Windows Server Management, MDE & compliance management, Qualys tool in vulnerability management, VLAN & Network troubleshooting, Netskope cloud proxy solution, DLP, various Audit management like ISO 27001, PCIDSS etc

This role requires strong leadership skills, technical expertise, and effective communication. The ideal candidate will be able to motivate and guide the team to achieve high-quality results.

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