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Head of Quality Improvement
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Key Responsibilities
- Drive a culture of Business Excellence across various Business Units, enhancing effectiveness & agility in overall business outcomes by aligning the overall process flow with an end-to-end perspective.
Ensure efficient & effective implementation of Quality agenda.
Business Areas of Focus- Digital Quality: Identify & develop digital twins in Quality.
- IT Projects Management: Manage & execute IT projects with agility.
- Vendor Management: IT vendor management in support from APL IT team.
- Sales, Supply Chain and Research & Technology: Cost of Poor Quality – Dead, Defective & Damage.
- Warehousing: Quality systems in Warehousing.
- New Products: New products causing RFT to the market.
- Customer Agenda: Near Zero Agreed Customer Complaints & Root Cause Analysis & 6-Sigma Projects.
- Manufacturing: Quality agenda in Manufacturing – Internal Quality Defects.
- Materials & Sourcing: Quality agenda in Materials & Sourcing.
- Integrated Management System Audits (ISO Management Systems).
- Quality objectives including Customer Complaints, LEAN, PSP, Internal Quality Defects.
- Establish quality systems and build assurance models.
- Support in identifying pathways around near Zero Customer Complaints.
- Plant Hygiene agenda.
