Technical Support Specialist

3 weeks ago

Bengaluru, Karnataka, India Qlik Full time

About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Qlik. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and delivering world-class customer experience.

Key Responsibilities

  • Provide telephone, screen sharing, and ticket/chat-based support to our customers.
  • Troubleshoot customer-submitted problems by working together with our customers in a collaborative manner.
  • Keep customers updated regularly with the current state of their tickets.
  • Investigate customers' current situation and desired end state to understand our customers' needs and problems.
  • Provide world-class customer experience by delivering satisfaction to every case for every customer.
  • Interact with customers, understanding their problems and needs.
  • Seek workarounds and communicate technical solutions to the customer.
  • Remain current with the Qlik and Talend product portfolio functions and features, and with related technologies in the DI ecosystem.
  • Participate in the 24*7 weekend support for production down tickets.
  • Reproduce customer problems in the lab.
  • Assist in translating the customer problem into suitable technical terms for the R&D Support team to work on.
  • Exhaust all efforts according to the working procedures before escalating a case.
  • Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases, and participating in weekly meetings.
  • Keep-case summaries on cases for escalations and continuity.
  • Maintain coherent working procedures to reflect a professional attitude and maintain efficiency.

Requirements

  • You have a bachelor's degree in IT or equivalent.
  • 5+ years of experience in three or more areas listed below.
  • Must Have skills: Database Administration, Strong DBA skills, Good to have experience in Replication technology with emphasis on CDC (Change Data Capture) & FDL (Full Data Load), Database: You have good working knowledge of ONE or any of the following or RDBMS: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL, MongoDB, Strong grasp on SQL Commands such as DDL, DML, TCL: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.
  • Good to have skills: BigData: Solid Hadoop fundamentals, preferred hands-on CDH/CDP: Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data: AWS, Google Cloud, Azure, SAP knowledge is a plus, Java 3 tier web application – Understanding of Webserver, Application Server and Database.
  • Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.
  • Should be willing to work on Shifts (Rotational Basis) including night shifts.
  • Provide support for QLIK & Talend Data Integration product portfolio.
  • Must have good Troubleshooting and analytical skills, Problem Management & RCA.

About Qlik

Qlik is a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights, driving strategic business outcomes. We serve over 40,000 global customers, leveraging pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. Our portfolio includes integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

What We Offer

  • Genuine career progression pathways and mentoring programs.
  • Culture of innovation, technology, collaboration, and openness.
  • Flexible, diverse, and international work environment.

How to Apply

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities.

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