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Investigative Operations Specialist

1 month ago

Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

Job Summary:

ADCI - Karnataka - A66 seeks a detail-oriented Investigator to evaluate transactions, safeguard customer base, profitability, and brand while maintaining high customer experience standards. Fluency in German & English is required.

Key Responsibilities:

  • Identify and minimize risk posed by fraud patterns and trends.
  • Communicate with buyers, merchants, and other customers via email and telephone.
  • Maintain site quality by enforcing Amazon's Policy Guidelines.
  • Take action based on established procedures and document actions.
  • Participate in special projects and partner with business teams as necessary.
  • Achieve weekly productivity and quality standards for investigations.
  • Experienced in internet space, capable of succeeding in fast-paced team environment.
  • Be flexible with working hours, including Saturdays and/or Sundays.

Basic Qualifications:

  • Excellent written and spoken German & English skills.
  • Excellent interpersonal skills, able to communicate complex issues correctly and clearly.
  • Demonstrated ability to work independently and make complex investigation decisions.
  • Excellent problem-solving skills.
  • Strong customer handling and conflict resolution skills.
  • Demonstrated ability to analyze problems logically.
  • Self-disciplined, diligent, proactive, and detail-oriented.
  • Strong organizational skills.
  • Effective prioritization of work time.
  • Demonstrated ability to exceed expectations with regard to performance and individual contribution.

Preferred Qualifications:

  • Fluency in German & English.
  • Flexible schedule/shift/work area, including weekends, nights, and/or holidays.

About the Role:

This role is ideal for a recent graduate looking to make a meaningful impact in the e-commerce industry.

What We Offer:

Opportunities for professional growth and development in a dynamic and fast-paced environment.

Location:

Virtual Location - KA