Technical Services Specialist

4 days ago

Chitradurga Nashik, India beBeeFieldService Full time ₹ 50,00,000 - ₹ 75,00,000
Job Summary

We are seeking a seasoned Field Services Specialist to assume a key role in our organization.

Main Responsibilities
  • Troubleshoot and resolve technical issues for clients in a timely manner, ensuring minimal disruption to their operations.
  • Perform routine maintenance and inspections of equipment, identifying potential problems before they occur.
  • Install and configure new equipment and systems as required by clients, ensuring seamless integration with existing infrastructure.
  • Provide exceptional customer service through prompt responses to service requests and issues.
  • Maintain accurate records of work performed, including documentation of service activities and client interactions.
  • Collaborate with the technical support team to resolve complex issues, leveraging collective expertise to deliver outstanding results.
  • Develop and deliver training programs to educate clients on the proper use and maintenance of equipment.
Required Skills and Qualifications
  • A minimum of 1-2 years of experience in a field services or technical support role.
  • A strong understanding of mechanical and electrical systems, with a focus on troubleshooting and problem-solving.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
  • The capacity to work independently and manage time efficiently, prioritizing tasks to meet deadlines.
  • A solid knowledge of safety protocols and best practices, with a commitment to maintaining a safe working environment.
  • Familiarity with CRM and service management software, with the ability to leverage these tools to streamline operations and improve efficiency.

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