ServiceNow System Administrator

2 days ago

Mumbai, Maharashtra, India beBeeAdministrator Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Opportunity

We are seeking an experienced ServiceNow administrator with mandatory domain separation expertise to support our multi-tenant ServiceNow environment.

The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.

Key Responsibilities:
  • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
  • Perform root cause analysis and implement corrective actions to prevent recurring issues
  • Collaborate with cross-functional teams to ensure timely incident resolution
  • Maintain incident documentation and knowledge base articles
System Administration & Maintenance:
  • Administer ServiceNow instances with domain separation configurations
  • Assist with system upgrade cycles and release management
  • Develop and execute fix scripts to update system-wide records
  • Perform regular system health checks and preventive maintenance
  • Manage user access, roles, and permissions across separated domains
Reporting & Analytics:
  • Create and maintain operational dashboards and reports for stakeholders
  • Generate KPI reports for MSP and NOC operations
  • Develop custom reports to support business requirements
  • Monitor system performance metrics and usage analytics
Contact & Configuration Management:
  • Maintain accurate contact databases and user records
  • Update and validate CMDB data integrity across domains
  • Manage asset lifecycle processes and documentation
  • Ensure data consistency and quality across all modules
MSP & NOC Support:
  • Provide technical support for Managed Service Provider operations
  • Support Network Operations Center activities and workflows
  • Configure and customize applications to meet operational requirements
  • Assist with service catalog management and workflow automation

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