Experience Strategist

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

  • At our company, we're reimagining kids' food in India by leveraging nutrition science and kid-friendly taste.

As a Customer Experience professional, you will be responsible for managing customer interactions, working collaboratively across departments to enhance the purchasing and delivery experience, and cultivating a customer-centric approach.

Responsibilities include:

  • Tracking and analyzing customer feedback
  • Improving customer satisfaction through proactive communication and issue resolution
  • Cultivating a customer-first attitude with empathy, patience, and a passion for helping others
  • Developing problem-solving skills to effectively address customer queries and concerns
  • Managing complex customer data to inform business decisions

Our ideal candidate is someone who is passionate about delivering exceptional customer experiences, possesses strong analytical and problem-solving skills, and thrives in a collaborative environment.

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