Become a Customer Service Professional

3 days ago

Mangalore, Karnataka, India beBeecustomer Full time ₹ 50,62,650 - ₹ 80,54,775
Job Title: Call Center Representative

This position involves providing customer service support and collections via phone calls.

  • Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.

The ideal candidate will possess strong verbal and written communication skills, a neutral accent, and good adaptability to US culture.

Key Responsibilities:
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  • Maintain effective work procedures according to client process workflows and policy guidelines.
  • Adhere to US healthcare compliance measures.

Formal education and experience include graduation from any stream, with 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

This role requires a professional, courteous, friendly, and empathetic individual who can multitask and handle fast-paced environments.

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