Customer Service Specialist

4 days ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Specialist.

  • The ideal candidate will possess excellent communication skills, both verbal and written, and be able to provide prompt and accurate assistance to clients via phone, email, and chat channels.
Key Responsibilities:

Primary Duties:

  • Respond to client inquiries in a timely and professional manner, providing detailed and accurate information regarding services and procedures.
  • Handle and resolve client complaints and issues with empathy and efficiency, escalating complex queries to internal departments as needed.
  • Maintain organized records of all client interactions and transactions.
  • Assist clients in completing required forms and documentation.

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
Benefits:

We offer a positive work environment, opportunities for professional development, and career advancement options. Our company values include a customer-centric approach, teamwork, and adaptability.

About Us:

We strive to provide exceptional customer experiences, exceeding expectations and building lasting relationships with our clients.



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