Senior Team Coordinator
2 weeks ago
About the Role:
We are seeking a highly skilled Senior Team Coordinator to join our team at ICCS. As a Senior Team Coordinator, you will be responsible for leading and managing a team of associates.
Key Responsibilities:
- Manage team performance on SLAs & KRA
- Handle a team of Associates
- Control shrinkage, attrition, etc.
- Manage day to day floor activities
- Analyze, maintain daily, weekly and monthly team performance reports
- Conducting periodic team meetings & attend review meetings
Requirements:
- 3-5 Years of experience in a leadership role
- Excellent understanding of call center metrics
- Good communication skills
- Education: Graduate in any Stream, Master's Degree added advantage
What We Offer:
- An estimated salary range of $80,000 - $110,000 per annum, depending on location and experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
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