Senior Team Coordinator

2 weeks ago


Mumbai, Maharashtra, India ICCS Full time

About the Role:

We are seeking a highly skilled Senior Team Coordinator to join our team at ICCS. As a Senior Team Coordinator, you will be responsible for leading and managing a team of associates.

Key Responsibilities:

  • Manage team performance on SLAs & KRA
  • Handle a team of Associates
  • Control shrinkage, attrition, etc.
  • Manage day to day floor activities
  • Analyze, maintain daily, weekly and monthly team performance reports
  • Conducting periodic team meetings & attend review meetings

Requirements:

  • 3-5 Years of experience in a leadership role
  • Excellent understanding of call center metrics
  • Good communication skills
  • Education: Graduate in any Stream, Master's Degree added advantage

What We Offer:

  • An estimated salary range of $80,000 - $110,000 per annum, depending on location and experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


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