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Process Optimization Specialist
2 weeks ago
About us:
We're a dynamic team driven by creativity, technology and customer obsession.
We aim to build loved fashion and lifestyle brands that enable people to express themselves.
Our proprietary supply chain and in-house manufacturing make us stand out in the industry.
We're reimagining modern ethnic wear as inclusive, comfortable, stylish and accessible.
We're looking for a Program Manager to lead our operations team.
The role will focus on planning, tracking and improving core processes across fulfilment, warehousing and operational teams.
Key Responsibilities
- Design and implement standard operating procedures (SOPs) for fulfillment, warehousing and daily operations.
- Standardize workflows to ensure consistency, reduce errors and improve efficiency.
- Continuously refine processes based on data and feedback.
The Program Manager will lead projects on efficiency, automation and scalability across operations, supporting execution of new launches, seasonal peaks and promotional campaigns.
This role involves partnering with fulfillment and warehousing teams to ensure smooth order flow, working closely with supply chain, retail, category, finance and tech/product teams.
The successful candidate will develop dashboards and reports for visibility into operational health and use data to identify bottlenecks and recommend scalable solutions.
Qualifications & Skills:
- Experience in operations, supply chain or program management (D2C / retail / fashion / e-commerce preferred).
- Bachelor's/Master's degree in Engineering, Business or a related field from a reputable institution, with strong academic credentials.
- Excellent skills in Excel/Google Sheets; working knowledge of SQL.
- High ownership mindset, ability to work with ambiguity, and strong cross-team collaboration.
