Quality Operations Specialist

1 week ago

Phaltan, Maharashtra, India beBeeQualitySpecialist Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

Supports engineers in carrying out production-related and inspection tasks, assists in monitoring materials quality in processing plants, and makes required adjustments. Ensures maintenance of documentation and records. Works under minimal supervision.

Key Responsibilities:

  • Customer Support
  • Serve as the single point of contact (SPOC) for all CCS Fuel System PCP-1 Plant-based customers regarding BIS/AIS issue communication
  • Understand the voice of the customer
  • Witness failures and support in obtaining the required data reports from customers
  • Lead and manage BIS support for customers, including understanding BIS claims and containment activities
  • Coordinate with customers and cross-functional teams to retrieve failed parts for analysis with all required documentation
  • Review plant analysis reports with customer SPOC
  • Track emerging customer issues daily to maintain control and prevent escalations
  • Publish weekly BIS reports every Monday and monthly reports on or before the 10th of each month
  • Maintain and track MNC/SCAR initiated by customers
  • Drive technical analysis of failed parts with CCS CFT to ensure timely resolutions
  • Review plant and supplier processes to ensure effective step 3/6 implementation
  • Meet customer SCAR closure times of 30/60 days for step 6 closure
  • Develop, maintain, and release the CQ Matrix and Scorecard for CCS Fuel System monthly
  • Release monthly reports to customers
  • Establish customer connections through frequent visits and structured communications
  • Support customer engagement initiatives to address customer and quality issues
  • Coordinate with customers for seeding and tracking of build/ESN details concerning VPCR changes
  • Participate in AQS audits at customer sites
  • Lead CSR implementation for any changes in the supplier handbook in the plant and track it with CFT
  • Lead IATF internal and external audits considering CQ scope
  • Gather customer feedback through online VOC surveys and develop improvement plans based on inputs

Required Skills and Qualifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations

This position may require licensing for compliance with export controls or sanctions regulations

Competencies

Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Customer Focus - Building strong customer relationships and delivering customer-centric solutions

Decision Quality - Making good and timely decisions that keep the organization moving forward

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