Accomplished Hotel Assistant Manager
3 weeks ago
Key Responsibilities:
- Lead by Example: Assist the Banquet Manager and F&B Manager in supervising banquet operations to ensure seamless execution and exceptional customer experiences.
- Strategic Planning: Collaborate with the F&B Manager to set departmental strategies and goals, driving operational targets and business growth.
- Financial Acumen: Perform accurate reconciliation of daily cash controls, maintaining transparency and accountability.
- Staff Management: Record the working hours of each staff member and process weekly payroll, ensuring timely and accurate compensation.
- Food and Beverage Operations: Ensure all food and beverages are set up and served according to company standards, meeting customer expectations.
- Event Execution: Coordinate and manage all activities of food service operations, delivering memorable experiences for our guests.
- Inventory Management: Maintain inventory of food materials, equipment, linens, and paper supplies, preventing shortages and ensuring operational efficiency.
- Culinary Team Supervision: Supervise the culinary operation team to provide a variety of food items, attracting customers and driving business growth.
- Health and Safety: Adhere to health, safety, and sanitation guidelines, ensuring a secure and healthy environment for our guests and staff.
- Customer Satisfaction: Organize and execute banquet events, guaranteeing customer satisfaction and repeat business.
- Customer Service: Provide outstanding customer service, ensuring repeat business and profitability.
- Problem-Solving: Address customer needs and requests promptly, resolving issues efficiently and effectively.
- Budgeting: Adhere to budgetary guidelines, controlling expenses and optimizing resources.
Requirements:
- Previous leadership experience in a Banquet Department, managing all aspects of meeting spaces.
- Computer literacy in Microsoft Windows applications.
- University/College degree in a related discipline, preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Open availability, with the ability to work all shifts, including evenings, mornings, weekends, and holidays.
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