Ecommerce Operations Manager

7 days ago


Lucknow, Uttar Pradesh, India beBeeCustomerCentricity Full time ₹ 6,00,000 - ₹ 12,00,000
Key Deliverables
  • Offer guidance to partner stores on optimal picking, packing, and billing strategies to enhance customer satisfaction.
  • Provide support in utilizing tools and dashboards to minimize inaccuracies and ensure seamless operations.
  • Assess and suggest enhancements to Pods' cleanliness, hygiene, and operational issues to drive efficiency.
  • Recommend approaches to improve order fulfillment speed and guarantee a flawless customer experience.
Role Responsibilities
  • Develop recommendations for sustained improvement in customer experience metrics.
  • Propose training initiatives to partners for enhancing customer experience.
  • Advise partners on managing demand surges during peak seasons to prevent service disruptions.
  • Analyze data and apply problem-solving techniques to optimize operational efficiency and customer experience.


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