Senior CRM Quality Specialist

2 weeks ago

Kolkata, West Bengal, India beBeeQualityExecutive Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

Quality Executive - CRM

">">Company Overview">

Holistic Group specializes in building communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle.

">

We design, build, develop, and manage these communities to seamlessly blend with nature, offering bespoke home designs, unmatched hospitality experiences, and thoughtful solutions for senior living.

">

Our successful delivery of four projects underscores our commitment to making a nature-centric lifestyle a tangible and compelling reality for our valued customers.

">">Job Description">

This is a full-time on-site role for a Quality Executive - CRM located in Navi Mumbai.

">

The Quality Executive - CRM will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes.

">

The role involves conducting quality audits, analyzing CRM data, and collaborating with cross-functional teams to implement continuous improvement methods.

">

Additionally, the role includes tracking and reporting on key quality metrics and maintaining effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.

">">Key Responsibilities:">

• Monitor and evaluate inbound/outbound sales calls and processes.

">

• Ensure compliance with quality and sales guidelines.

">

• Identify training needs and recommend process improvements.

">

• Provide constructive feedback and coaching to sales agents.

">

• Prepare daily/weekly/monthly quality reports and audits.

">

• Collaborate with team leaders and trainers to enhance agent performance.

">

• Ensure customer satisfaction benchmarks are consistently met

">">Qualifications:">
  • ">
  • Quality Control, Quality Auditing, and Quality Management skills">
  • Strong Analytical Skills">
  • Excellent Communication skills">
  • Experience in CRM systems and processes">
  • Attention to detail and problem-solving abilities">
  • Bachelor's degree in Business Administration, Quality Management, or a related field">
  • Previous experience in a similar role within the real estate or community development industry is a plus">
  • Strong knowledge of sales processes, telecalling standards, and customer engagement practices">
  • Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)">
  • Excellent analytical and reporting skills to track performance trends and prepare quality dashboards">
  • Ability to evaluate calls, identify gaps, and provide actionable feedback">
  • Strong communication and interpersonal skills to collaborate with sales teams and management">
"],

  • Dynamics CRM Implementation Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeDynamics Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job Description:We are seeking a seasoned professional to join our team as a CRM Specialist. As a key member of our organization, you will be responsible for implementing and configuring Microsoft Dynamics CRM 365.Responsibilities include working closely with development teams to ensure seamless integration of business requirements, developing acceptance...

  • CRM IT Head

    3 weeks ago

    Kolkata, West Bengal, India Client of Anthroplace Full time

    Job Title: CRM IT Head Experience: 18 to 20 years in relevant profile Educational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferably Budget : 60 LPA-70 LPA Industry : Preferably from Manufacturing Industry. Responsibilities: - 1. Developing and executing the overall CRM technology strategy, aligning it with the company's...

  • CRM IT Head

    3 weeks ago

    Kolkata, West Bengal, India Client of Anthroplace Full time

    Job Title: CRM IT HeadExperience: 18 to 20 years in relevant profileEducational Qualification: Bachelor's/ Master's degree - Computer Science/ IT, preferablyBudget : 60 LPA-70 LPAIndustry : Preferably from Manufacturing Industry.Responsibilities: -1. Developing and executing the overall CRM technology strategy, aligning it with the company's objectives and...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job SummaryWe seek a seasoned Quality Assurance Engineer to ensure seamless functionality across our ERP, CRM, eCommerce, and integrations.The ideal candidate will design test strategies, automate workflows, and safeguard data integrity across platforms.Key Responsibilities:Develop end-to-end test plans for ERP: Order-to-cash, inventory, and financial...

  • Technical CRM Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeecrmtester Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: CRM TesterWe are seeking a skilled CMS tester to join our team.The ideal candidate will have experience with full lifecycle implementation and functional consulting.Microsoft Dynamics CRM 2016 / 2015 / 365 (min. 2+ years)TOSCA Automation ToolFull lifecycle implementation experienceFunctional consulting experience (4–8 years)Strong knowledge of...

  • Senior ABAP Developer

    2 weeks ago

    Kolkata, West Bengal, India beBeeABAP Specialist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job SummaryWe are seeking an experienced SAP ABAP developer to design and deliver robust, efficient, and future-ready ABAP solutions that enable seamless business operations and support enterprise digital transformation.Key Responsibilities:Design, develop, and maintain RICEF objects (Reports, Interfaces, Conversions, Enhancements, and Forms) across multiple...

  • Senior Verification Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeVerification Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior Verification Specialist We are seeking a seasoned Senior Verification Specialist to drive the closure of our SoC/IP level verification projects. This is an exceptional opportunity for a skilled and experienced engineer to join our team and lead the development of high-quality testbenches and verification environments. About the Role: Develop and...

  • Sales - CRM UAT Lead

    2 weeks ago

    Kolkata, West Bengal, India beBeeTestManager Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: UAT Test ManagerWe are seeking a seasoned User Acceptance Testing Specialist to lead the testing efforts for our Sales - CRM Platform - Microsoft D365 and - Sales systems.This role ensures that the platform meets business requirements and delivers a seamless experience for Sales - CRM teams and end-users.The ideal candidate will collaborate with...

  • Quality Assurance Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Quality Assurance SpecialistAre you a detail-oriented professional with excellent communication skills? We are seeking a Quality Assurance Specialist to join our team!Responsibilities:Monitor and Evaluate Call Quality: Ensure that customer interactions meet company standards by monitoring and evaluating call quality.Develop and Implement Quality...

  • Quality Assurance Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeQuality Full time ₹ 35,00,000 - ₹ 40,00,000

    Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to ensure the quality of raw materials and in-process production meets defined standards.Responsibilities include inspecting and verifying incoming raw materials, components, and parts against specifications and purchase orders.Prepare inspection reports and escalate any deviations...