Education Support Specialist

5 days ago

Kannur, Kerala, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Job Description

  • Welcome Parents and Students: Extend a warm welcome to parents and students, actively listen to their concerns, and provide professional assistance.
  • Information Management: Develop accurate and up-to-date program, facility, and fee structure information; maintain FAQs.
  • Program Familiarization: Acquire in-depth knowledge of institute offerings (programs, curriculum, faculty, hostel facilities) and explain them clearly to prospective students.
  • Advocacy and Communication: Highlight the institute's unique strengths, including success rates, coaching style, infrastructure, and student support.
  • Financial Assistance and Fee Structure: Explain fee structure, scholarships, and financial aid; assist with paperwork and provide transparent information.
  • Payment Handling: Collect payments, guide parents/guardians through payment processes, issue receipts, and maintain accurate payment records.
  • Financial Aid Processing: Review aid applications, verify eligibility, coordinate with stakeholders, and maintain sponsorship communication and records.
Required Skills and Qualifications

To excel in this role, you should possess excellent communication skills, be proficient in managing information, and have a strong ability to work with people from diverse backgrounds.

Benefits

As a member of our team, you will have opportunities for growth and development, a supportive work environment, and competitive compensation.

Others

If you are passionate about providing exceptional customer service and working in an education-focused environment, we encourage you to apply for this role.

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