Senior Associate, Product Support Expert
4 weeks ago
At FourKites, we're revolutionizing supply chain management with cutting-edge technology and a team of passionate problem solvers. As a Senior Associate, Product Support, you'll be at the forefront of this revolution, working closely with our engineering team to ensure seamless customer experiences.
Key Responsibilities:
- Develop in-depth product knowledge and serve as a primary resource for understanding our platform's functionality and features.
- Provide exceptional support to customers via phone, email, and chat, troubleshooting and resolving issues with ease.
- Collaborate with internal teams to identify and recommend process improvements, enhancing customer satisfaction and operational efficiency.
- Partner with our sales and customer success teams to provide product-based support and ensure a seamless customer experience.
- Extract, analyze, and report on data to identify trends and areas for improvement, utilizing knowledge of database tables, SQL, web services, and APIs.
Requirements:
- 3-5 years of relevant hands-on product support experience with global customers.
- Bachelor's degree; knowledge of logistics is desirable.
- Fluent in English with excellent listening, verbal, and written communication skills; ability to communicate in a foreign language is a plus.
- Ability to extract, analyze, and report on data, knowledge of database tables and SQL, familiarity with cloud software, developer tools, web services, and APIs.
What We Offer:
- Competitive compensation with stock options, outstanding benefits, and a collaborative culture.
- 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
- Parental leave for all parents, an annual wellness stipend, and volunteer days.
- Ongoing learning and development opportunities, including a professional development program and Toast Master club.
About FourKites:
FourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores, and beyond. We track more than 2.5 million shipments daily across road, rail, ocean, air, parcel, and courier, and reach over 185 countries. Our platform combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains.
-
Senior Associate, Product Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India FOURKITES Full timeAt FourKites, we empower teams to tackle complex challenges with real-world impacts. With a global reach of over 185 countries, our platform helps customers digitize end-to-end supply chains, ensuring efficiency, agility, and sustainability.As a Senior Associate, Product Support, you will be the go-to resource for understanding our product's functionality...
-
Senior Product Analytics Associate
3 weeks ago
Chennai, Tamil Nadu, India Athenahealth Full timeAbout the RoleWe are seeking a skilled Product Analytics Senior Associate to join our team at Athenahealth. This is a unique opportunity to drive improvement and value in our product by providing relevant and timely data, analytics, and insights.Key ResponsibilitiesAs a Product Analytics Senior Associate, you will partner with Product Management,...
-
Production Services Application Support Analyst
4 weeks ago
Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full timeSenior Associate, Production Services Application Support AnalystBNY Mellon is seeking a highly skilled Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Chennai, Tamilnadu - HYBRID.In this role, you'll make an impact in the following ways:Strong skills in Unix shell scripting, SQL, Swift Standards,...
-
Production Services Application Support Analyst
2 weeks ago
Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full timeRole OverviewWe are seeking a skilled Senior Associate, Production Services Application Support Analyst to join our team. As a key member of our Production Services group, you will be responsible for providing top-notch application support and ensuring the smooth operation of our systems.Key ResponsibilitiesProvide timely and effective application support to...
-
Senior Product Development Expert
2 weeks ago
Chennai, Tamil Nadu, India Gainwell Technologies Full timeOur MissionAt Gainwell Technologies, we are committed to harnessing the power of technology to improve the health and well-being of our clients' members. We are seeking a skilled Senior Professional Product Developer to join our team and contribute to our mission.Your Role in Our MissionAs a Senior Professional Product Developer, you will play a critical...
-
Research Support Associate
6 hours ago
Chennai, Tamil Nadu, India Aristocrat Full timeJob DescriptionA research support associate is needed to aid senior researchers and consultants in South Chennai. This full-time position requires applicants with a strong educational background, relevant experience, and analytical skills.
-
Senior Product Development Expert
4 weeks ago
Chennai, Tamil Nadu, India Gainwell Technologies Full timeAbout the RoleWe are seeking a skilled Senior Professional Product Developer to join our team at Gainwell Technologies. As a key member of our product development team, you will play a critical role in designing and delivering innovative solutions that improve the health and well-being of our clients' members.Your Key ResponsibilitiesSupport the full product...
-
Product Development Associate
4 weeks ago
Chennai, Tamil Nadu, India Dedalus Full timeJob OverviewDedalus is seeking a skilled Product Development Associate to join our team. As a key member of our product development team, you will play a critical role in designing and integrating our products into customer environments.Key ResponsibilitiesCollaborate with cross-functional teams to develop and implement product configurations that meet...
-
Senior Associate, Client Service Expert
2 weeks ago
Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full timeTransform Your Career in Client ServiceBNY Mellon is a leader in the financial services industry, and we're seeking a talented Senior Associate, Client Service to join our Middle Office team in Pune, India. This role is a hybrid position that offers a unique blend of operational and project work.Key Responsibilities:Manage client relationships and workflows...
-
Tech Expert
1 week ago
Chennai, Tamil Nadu, India HappyFox Full timeWe are seeking an experienced Tech Expert to fill the role of a Product Support Specialist at HappyFox.Job Overview:The successful candidate will provide technical support and assistance to our customers, ensuring prompt resolutions to their technical issues. This position involves collaborating with various teams to identify and resolve root causes of...
-
Research Support Associate
3 weeks ago
Chennai, Tamil Nadu, India Aristocrat Full timeJob Title: Research Support AssociateJob Summary:As a Research Support Associate at Aristocrat, you will provide critical background research to support senior researchers and consultants. This role is ideal for individuals with a strong analytical mindset and excellent writing skills.Key Responsibilities:Conduct preliminary research to support senior...
-
PGT Physics, Chemistry
3 weeks ago
Chennai, Tamil Nadu, India Industrial Support Services Full timeJob Title: Senior Teaching ExpertJob Description: We are seeking a senior teaching expert with a strong background in Physics, Chemistry, and Maths. The ideal candidate will have a good understanding of the NEET and IIT JEE curriculum and experience in teaching relevant subjects to students.Responsibilities: Teach Physics, Chemistry, and Maths to...
-
Senior Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India Virtusa Full timeJob Title: Senior Support Engineer - ITRS ExpertAt Virtusa, we are looking for an experienced Senior Support Engineer to join our team responsible for the administration and maintenance of ITRS systems. The successful candidate must have at least 4 to 7 years of experience in ITRS administration and possess excellent communication skills.Primary...
-
Senior Product Analytics Associate
4 weeks ago
Chennai, Tamil Nadu, India Athenahealth Full timeAbout the RoleWe are seeking a highly skilled Product Analytics Senior Associate to join our team at athenahealth. As a key member of our product team, you will play a critical role in driving improvement and value in our product by providing relevant and timely data, analytics, and insights.Key ResponsibilitiesPartner with Product Managers to determine...
-
Senior Product Analytics Associate
2 weeks ago
Chennai, Tamil Nadu, India Athenahealth Full timeAbout the Role:We are seeking a highly skilled Product Analytics Senior Associate to join our team at Athenahealth. As a key member of our product team, you will be responsible for driving improvement and value in our product by providing relevant and timely data, analytics, and insights.Key Responsibilities:Partner with Product Management to determine...
-
Senior Product Analytics Associate
4 weeks ago
Chennai, Tamil Nadu, India Athenahealth Full timeAbout the Role:We are seeking a highly skilled Product Analytics Senior Associate to join our team at Athenahealth. As a key member of our product team, you will be responsible for driving improvement and value in our product by providing relevant and timely data, analytics, and insights.Key Responsibilities:Partner with Product Management to determine...
-
Technical Support Expert
2 weeks ago
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Support ExpertAt Hapag-Lloyd, we are seeking a highly skilled Technical Support Expert to provide 2nd & 3rd level support for all application operations. The ideal candidate will have experience with Middleware Administration and a strong understanding of SOAP, REST, XML, and JSON.Key Responsibilities:Provide 2nd & 3rd level support for all...
-
Senior Product Analytics Associate
3 weeks ago
Chennai, Tamil Nadu, India Athenahealth Full timeAbout the Role:We are seeking a highly skilled Product Analytics Senior Associate to join our team at Athenahealth. As a key member of our product team, you will be responsible for driving improvement and value in our product by providing relevant and timely data, analytics, and insights.Key Responsibilities:Partner with Product Management to determine...
-
Senior Decision Management Associate
3 weeks ago
Chennai, Tamil Nadu, India Athenahealth Full timeAbout the RoleAthenahealth is seeking a highly skilled Senior Decision Management Associate to join the Collector Rules team within Product Management. As a technical senior associate, you will independently interpret, implement, test, and debug highly complex code.Key ResponsibilitiesInterpret existing Object-Perl code covering subroutines, file handling,...
-
Research Support Associate
3 weeks ago
Chennai, Tamil Nadu, India Aristocrat Full timeJob DescriptionAt Aristocrat, we are seeking a highly skilled Research Support Associate to join our team. The successful candidate will provide background research to support senior researchers and consultants, ensuring the highest quality of work.Responsibilities:Conduct preliminary research to support senior researchers.Organize and summarise information...