Strategic Operational Support

3 days ago


Kozhikode, Kerala, India XYLEM LEARNING Full time

About the Role:

We are seeking a highly skilled Strategic Operational Support & Compliance Specialist to join our team at XYLEM LEARNING.

Job Summary:

The Strategic Operational Support & Compliance Specialist will be responsible for delivering HR services and compliance oversight for facility, food & beverage, and hostel staff. This role involves ensuring compliance with labor laws, maintaining engagement and retention strategies, handling employee relations, and streamlining HR operations.

About You:

To be successful in this role, you will have a Bachelor's degree in Human Resources, Business Administration, or a related field, and 3-5 years of HR experience, preferably with experience in operational support, facilities, or off-roll workforce management.

Key Responsibilities:

  • HR Support for Facility, F&B, and Hostel Staff:
    • Act as the primary HR contact for facility, food & beverage, and hostel staff across the organization.
    • Address employee relations issues, conduct regular check-ins with staff, and ensure that HR policies are consistently applied.
    • Collaborate with department managers to understand operational challenges and provide tailored HR support for each team.
  • Off-Roll Staff Management & Compliance:
    • Oversee HR processes for off-roll staff (contract or outsourced employees), ensuring compliance with local labor laws and organizational policies.
    • Track contractual agreements, ensure timely renewal or termination, and maintain compliance with statutory requirements such as minimum wage, ESI, PF, and leave policies.
    • Conduct audits to ensure that vendors supplying off-roll staff adhere to legal and organizational standards.
  • Talent Acquisition & Onboarding:
    • Partner with Talent Acquisition to support recruitment efforts for facility, F&B, and hostel staff, ensuring roles are filled in a timely manner.
    • Oversee the onboarding process for both on-roll and off-roll staff, ensuring a smooth transition and adherence to company standards.
    • Conduct orientation sessions for new hires, introducing them to HR policies, workplace safety, and operational guidelines.
  • Employee Engagement & Retention:
    • Design and implement engagement activities tailored to operational staff, promoting a positive and collaborative work environment.
    • Conduct stay interviews with key operational staff to understand and address their needs, reducing turnover.
    • Implement recognition and reward programs for on-roll and off-roll employees to enhance morale and productivity.
  • Performance Management & Development:
    • Support operational managers in setting performance standards, conducting appraisals, and providing feedback for on-roll and off-roll staff.
    • Identify development needs for operational staff and collaborate with Learning and Development to deliver relevant training programs.
    • Assist in managing performance improvement plans (PIPs) and address underperformance constructively.
  • Compliance & Policy Implementation:
    • Ensure that all HR policies are communicated and adhered to by on-roll and off-roll staff, including compliance with labor laws.
    • Conduct regular compliance checks and audits for off-roll staff to ensure vendors are meeting legal obligations, such as ESI, PF, and contract standards.
    • Provide regular training on HR policies, workplace conduct, and safety protocols to all operational staff.
  • Data Analysis & Reporting:
    • Track and report on HR metrics relevant to operational support and off-roll staff, including turnover, engagement levels, and compliance.
    • Prepare reports for management on employee issues, compliance status, and staffing needs for operational support.
    • Use data-driven insights to recommend improvements in HR support and engagement for operational and off-roll staff.

About XYLEM LEARNING:

XYLEM LEARNING is a leading provider of innovative learning solutions. We are committed to empowering our employees to achieve their full potential and drive business success.

What We Offer:

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus excellent benefits and opportunities for professional growth and development.



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