Strategic Operational Support
3 days ago
About the Role:
We are seeking a highly skilled Strategic Operational Support & Compliance Specialist to join our team at XYLEM LEARNING.
Job Summary:
The Strategic Operational Support & Compliance Specialist will be responsible for delivering HR services and compliance oversight for facility, food & beverage, and hostel staff. This role involves ensuring compliance with labor laws, maintaining engagement and retention strategies, handling employee relations, and streamlining HR operations.
About You:
To be successful in this role, you will have a Bachelor's degree in Human Resources, Business Administration, or a related field, and 3-5 years of HR experience, preferably with experience in operational support, facilities, or off-roll workforce management.
Key Responsibilities:
- HR Support for Facility, F&B, and Hostel Staff:
- Act as the primary HR contact for facility, food & beverage, and hostel staff across the organization.
- Address employee relations issues, conduct regular check-ins with staff, and ensure that HR policies are consistently applied.
- Collaborate with department managers to understand operational challenges and provide tailored HR support for each team.
- Off-Roll Staff Management & Compliance:
- Oversee HR processes for off-roll staff (contract or outsourced employees), ensuring compliance with local labor laws and organizational policies.
- Track contractual agreements, ensure timely renewal or termination, and maintain compliance with statutory requirements such as minimum wage, ESI, PF, and leave policies.
- Conduct audits to ensure that vendors supplying off-roll staff adhere to legal and organizational standards.
- Talent Acquisition & Onboarding:
- Partner with Talent Acquisition to support recruitment efforts for facility, F&B, and hostel staff, ensuring roles are filled in a timely manner.
- Oversee the onboarding process for both on-roll and off-roll staff, ensuring a smooth transition and adherence to company standards.
- Conduct orientation sessions for new hires, introducing them to HR policies, workplace safety, and operational guidelines.
- Employee Engagement & Retention:
- Design and implement engagement activities tailored to operational staff, promoting a positive and collaborative work environment.
- Conduct stay interviews with key operational staff to understand and address their needs, reducing turnover.
- Implement recognition and reward programs for on-roll and off-roll employees to enhance morale and productivity.
- Performance Management & Development:
- Support operational managers in setting performance standards, conducting appraisals, and providing feedback for on-roll and off-roll staff.
- Identify development needs for operational staff and collaborate with Learning and Development to deliver relevant training programs.
- Assist in managing performance improvement plans (PIPs) and address underperformance constructively.
- Compliance & Policy Implementation:
- Ensure that all HR policies are communicated and adhered to by on-roll and off-roll staff, including compliance with labor laws.
- Conduct regular compliance checks and audits for off-roll staff to ensure vendors are meeting legal obligations, such as ESI, PF, and contract standards.
- Provide regular training on HR policies, workplace conduct, and safety protocols to all operational staff.
- Data Analysis & Reporting:
- Track and report on HR metrics relevant to operational support and off-roll staff, including turnover, engagement levels, and compliance.
- Prepare reports for management on employee issues, compliance status, and staffing needs for operational support.
- Use data-driven insights to recommend improvements in HR support and engagement for operational and off-roll staff.
About XYLEM LEARNING:
XYLEM LEARNING is a leading provider of innovative learning solutions. We are committed to empowering our employees to achieve their full potential and drive business success.
What We Offer:
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus excellent benefits and opportunities for professional growth and development.
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