Enterprise Monitoring Specialist

2 weeks ago


Mumbai, Maharashtra, India QAD Full time
Job Description

As an Associate Enterprise Monitoring Engineer , you will play a critical role in ensuring the smooth operation of our cloud solution. Your responsibilities will include monitoring system performance for standard QAD performance SLAs, analyzing reported issues, and collaborating with the technical delivery team to resolve disruptions. Additionally, you will be responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services. This role requires a structured teaming environment, continued learning, and acquisition of product knowledge to maximize preparedness for any new issue. You will work closely with the technical delivery team to ensure the provisioning and delivery of services requested by cloud and on-premise customers. Key Responsibilities:

  • Production Monitoring
  • Non-Production Monitoring
  • Special/Enterprise/manual monitoring
  • Begin weekends environments monitoring
  • Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools
  • Document issues in the production environment, resolving the issue whenever possible and escalating if necessary
  • Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs)
  • Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery
  • Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads
  • Perform basic performance reporting
  • Work with Release Foundation team for self healing analysis, automation, and analytics
  • Assist team members (locally, globally and across teams)
  • Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers


  • Mumbai, Maharashtra, India QAD Full time

    Job SummaryAs an Associate Enterprise Monitoring Engineer at QAD, you will play a critical role in ensuring the smooth operation of our Cloud solution. Your primary responsibility will be to monitor system performance for standard QAD performance SLAs and analyze reported issues to determine the next steps. You will be responsible for the operation of...


  • Mumbai, Maharashtra, India QAD Full time

    Job DescriptionAs an Associate Enterprise Monitoring Engineer at QAD, you will be responsible for providing system operation monitoring support for Cloud customers and ensuring the uninterrupted operation of the Cloud solution. You will monitor system performance for standard QAD performance SLAs and analyze reported issues to determine the next steps. This...


  • Mumbai, Maharashtra, India QAD Full time

    Job SummaryAs an Associate Enterprise Monitoring Engineer at QAD, you will play a critical role in ensuring the smooth operation of our Cloud solution. Your primary responsibility will be to provide system operation monitoring support for Cloud customers, ensuring the ongoing uninterrupted operation of the Cloud solution.Key ResponsibilitiesMonitor system...


  • Mumbai, Maharashtra, India SAAKRUN GROUP Full time

    Job Title: Sales Performance Monitoring Specialist Job Summary:We are seeking a skilled Sales Performance Monitoring Specialist to join our team at SAAKRUN GROUP. As a Sales Performance Monitoring Specialist, you will be responsible for generating Application Performance Monitoring (APM) Sales in Named Large Corporate & Enterprise accounts. Key...


  • Mumbai, Maharashtra, India QAD Full time

    Job Title: Associate Enterprise Monitoring EngineerJob Summary:We are seeking an Associate Enterprise Monitoring Engineer to join our team at QAD. As an Associate Enterprise Monitoring Engineer, you will be responsible for providing system operation monitoring support for Cloud customers and ensuring the ongoing uninterrupted operation of the Cloud...


  • Mumbai, Maharashtra, India QAD Full time

    Job Title: Associate Enterprise Monitoring EngineerAs a key member of our Cloud Operations team, you will play a critical role in ensuring the smooth operation of our Cloud solution. Your primary responsibility will be to provide system operation monitoring support for Cloud customers, ensuring the ongoing uninterrupted operation of the Cloud solution.Key...


  • Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    Key ResponsibilitiesAs an Enterprise Platforms Specialist at Astellas Pharma Inc., you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our organization. This involves programming, configuring settings, and integrating various software solutions to enhance data flow and business processes.Some of...


  • Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    Role OverviewThe Enterprise Platforms Specialist will be responsible for designing, developing, and configuring business platforms to meet the specific needs of Astellas Pharma Inc. This includes platform development and configuration, system integration, and performance monitoring and optimization.Key ResponsibilitiesDesign and develop business platforms to...


  • Mumbai, Maharashtra, India Riverforest Connections Private Limited Full time

    At Riverforest Connections Private Limited, we are seeking a skilled Enterprise Solutions Specialist to join our team. As an Enterprise Solutions Specialist, you will be responsible for working closely with customers, business, and technical teams to develop and refine business and functional requirements.The ideal candidate will have experience in agile...


  • Mumbai, Maharashtra, India Raj enterprise Full time

    Key ResponsibilitiesRaj enterprise seeks a skilled Digital Marketing Specialist to develop and implement effective digital marketing strategies that drive business growth and enhance brand awareness.Collaborate with the marketing team to formulate and execute digital marketing plans that align with the company's overall objectives.Develop and manage social...


  • Mumbai, Maharashtra, India Talent Corner Full time

    Roles and ResponsibilitiesAs a vital part of the Talent Corner team, we are seeking a highly skilled Enterprise Sales Specialist to identify and pursue new business opportunities. Your primary focus will be on developing and maintaining strong relationships with existing and potential clients, ensuring their needs are met through regular follow-ups and...


  • Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    About the RoleWe are seeking a skilled Enterprise Platforms Specialist to join our team at Astellas Pharma Inc. The ideal candidate will have a strong background in platform development, system integration, and performance optimization.Key ResponsibilitiesDesign, develop, and configure business platforms to meet the specific needs of our organization.Ensure...


  • Mumbai, Maharashtra, India Softenger Full time

    Position Overview:At Softenger, we are looking for an IT Infrastructure Monitoring Specialist to monitor server resources and ensure the availability of our systems. The ideal candidate will be responsible for tracking server logs and hardware components using Kiwi and Kibana, and preparing weekly availability reports for Linux and Windows servers.Key...


  • Mumbai, Maharashtra, India MUFG Full time

    Unlock Your Potential in Compliance MonitoringMUFG is seeking a skilled Compliance Monitoring Specialist to join our team. As a key member of our compliance function, you will play a critical role in ensuring the Bank's business divisions, product lines, and operational systems comply with regulatory requirements.Main Responsibilities:Develop and implement...


  • Mumbai, Maharashtra, India N Consulting Ltd Full time

    We are seeking a skilled ServiceNow Enterprise Specialist to join our team at N Consulting Ltd. This ServiceNow Developer will be responsible for implementing and integrating ServiceNow solutions across various business functions.The ideal candidate will have a deep understanding of the ServiceNow Enterprise product suite and experience in developing Service...


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Title: Risk Monitoring SpecialistDepartment/ Function: ComplianceJob Purpose:The role involves monitoring fund transfers for suspicious activity, reporting anomalies, and creating strategies for senior management to address identified risks. The role entails investigating suspicious transactions, performing AML monitoring, and aggregating data for...


  • Mumbai, Maharashtra, India NTT DATA Full time

    Job Title: Enterprise Network Operations SpecialistAbout the RoleWe are seeking an experienced Enterprise Network Operations Specialist to join our team at NTT DATA. As a key member of our network operations team, you will be responsible for providing outstanding customer service and supporting our global client base with complex network issues.Key...


  • Mumbai, Maharashtra, India MUFG Full time

    Empowering Compliance ExcellenceMUFG is seeking a skilled Compliance Monitoring Specialist to ensure the Bank's business division(s), product line, and operational system adhere to regulatory requirements. As a key member of the Compliance team, you will communicate, coordinate, and monitor regulatory compliance policies, systems, and procedures, providing...


  • Mumbai, Maharashtra, India Astellas Pharma Inc. Full time

    Role OverviewAs an Enterprise Platform Configuration Specialist at Astellas Pharma Inc., you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our organization. This involves programming, configuring settings, and integrating various software solutions to enhance data flow and business processes....


  • Mumbai, Maharashtra, India Jio Full time

    Job Summary: We are seeking an Enterprise Customer Success Specialist to join our team at Jio. In this role, you will be responsible for developing and maintaining relationships with key customer business and IT partners.Responsibilities:Coordinating the completion of the Signature Success catalog of services as required for your customer.Providing timely,...