Cloud Engineer Leader
2 weeks ago
At NTT DATA, we are committed to innovation and excellence in our services. As a seasoned Cloud Managed Services Engineer (L3), you will play a crucial role in providing managed services to clients by proactively identifying and resolving cloud-based incidents and problems.
Job SummaryWe are seeking an experienced professional with a strong background in engineering and a proven track record of delivering high-quality services. The successful candidate will be responsible for maintaining a high level of service to clients, ensuring zero missed service level agreement (SLA) conditions, and managing tickets of high complexity.
Key Responsibilities:- Configure, install, test, and operate assigned infrastructure at the client site.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide onsite technical support to clients and provide field engineering services to clients.
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
- Seasoned work experience in engineering functions within a medium to large ICT organization.
- Excellent working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
- Seasoned experience managing platforms including a combination of Windows Server administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, plus benefits and opportunities for career growth and development.
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