Cloud Engineer Leader

2 weeks ago


Mumbai, Maharashtra, India NTT Full time

At NTT DATA, we are committed to innovation and excellence in our services. As a seasoned Cloud Managed Services Engineer (L3), you will play a crucial role in providing managed services to clients by proactively identifying and resolving cloud-based incidents and problems.

Job Summary

We are seeking an experienced professional with a strong background in engineering and a proven track record of delivering high-quality services. The successful candidate will be responsible for maintaining a high level of service to clients, ensuring zero missed service level agreement (SLA) conditions, and managing tickets of high complexity.

Key Responsibilities:
  • Configure, install, test, and operate assigned infrastructure at the client site.
  • Perform necessary checks, apply monitoring tools, and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Assist in analyzing, assigning, and escalating support calls.
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Provide onsite technical support to clients and provide field engineering services to clients.
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
Requirements:
  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
  • Seasoned work experience in engineering functions within a medium to large ICT organization.
  • Excellent working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.
  • Seasoned experience managing platforms including a combination of Windows Server administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
Estimated Salary: $120,000 - $180,000 per annum.About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, plus benefits and opportunities for career growth and development.



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