Highly Skilled Systems Integrator

17 hours ago

Amrāvati, Maharashtra, India beBeeEnterprise Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Summary

The successful candidate will design, build and deploy Work Force Optimization (WFO) platforms in multiple environments. They will consult with clients to extract business requirements and possess a strong command of WFO technologies, server components, desktop applications and telephony integrations.

Key Responsibilities:
  • Design and implement robust WFO solutions that meet client needs.
  • Collaborate with clients to gather requirements and develop effective solutions.
  • Develop and review best practice implementation processes for WFO deployments.
  • Provide technical support for WFO Implementation tasks and perform training for customers on WFO server maintenance and PC client loading.
Requirements:
  • Verint Work Force Optimization Certification.
  • Minimum 5 years technical experience with Windows and Active Directory system administration.
  • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
  • Ability to troubleshoot issues within the above systems and consult on corrective measures.
  • Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
  • Excellent verbal and written skills.
Preferred Qualifications:
  • Knowledge of Work Force Management or Analytics is highly desired.
  • VMware knowledge
  • Knowledge of Apache web servers and SSL certificates.
Technical Requirements:
  • WFO software installation, configuration and administration.
  • Knowledge of Microsoft Windows Server operating systems and network topology.
  • Knowledge of Linux OS's and associated technologies.
  • Experience with the latest version of MS SQL: database structure, administration, performance tuning and scripting.

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