Highly Skilled Workday Technical Specialist

11 hours ago

Amrāvati, Maharashtra, India beBeeWorkday Full time AU$ 90,000 - AU$ 1,20,000
Workday Support Professional

Our organization is seeking a highly skilled Workday Support Professional to deliver high-quality technical and functional support for our Workday platform.

The ideal candidate will have extensive hands-on knowledge of at least two Workday modules, experience providing support for Workday integrations, and a customer-centric mindset.

The role involves managing day-to-day support requests, ensuring system stability, and driving continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.

  • Provide level 2 and level 3 support for Workday users, ensuring timely resolution of incidents and service requests.
  • Monitor, troubleshoot, and maintain Workday integrations and business processes.
  • Collaborate with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
  • Assist with configuration changes, enhancements, and release management.
  • Conduct impact assessments for Workday updates and new functionality.
  • Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
  • Provide user training and guidance as needed.
  • Ensure compliance with data security, privacy, and audit requirements.

Key skills include excellent analytical and troubleshooting skills, a customer service mindset, and the ability to work effectively with remote teams.

Additional benefits include exposure to diverse Workday modules and projects, a collaborative and supportive virtual team environment, and opportunities to influence ongoing enhancements and transformation initiatives.

Responsibilities:• Provide level 2 and level 3 support for Workday users• Monitor, troubleshoot, and maintain Workday integrations and business processes• Collaborate with HR, Payroll, Finance, and IT teams• Assist with configuration changes, enhancements, and release management• Conduct impact assessments for Workday updates and new functionality• Prepare and maintain documentation• Provide user training and guidance as needed• Ensure compliance with data security, privacy, and audit requirements

Skills & Experience:

  • At least 3 years of experience working with Workday in a support or consulting capacity.
  • Strong hands-on knowledge of at least two Workday modules.
  • Experience supporting Workday integrations.
  • Familiarity with Workday security, reporting, and calculated fields.
  • Strong analytical and troubleshooting skills with a customer service mindset.
  • Excellent communication skills and ability to work effectively with remote teams.
  • Previous experience supporting Australian payroll and compliance desirable.

Qualifications:

  • Bachelor's degree in Information Systems, HR, Finance, or a related field preferred.
  • Workday certifications highly desirable.

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