
Senior Client Services Manager
4 days ago
Job Title: Senior Client Services Manager
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- Act as the primary point of contact for assigned clients, understanding their needs, objectives, and expectations.">
- Develop and maintain strong, trust-based relationships with clients, serving as their advocate within the organization.">
- Proactively identify client challenges and provide innovative solutions to address them, leveraging agency resources and expertise.">
- Collaborate with internal teams, including creative, strategy, and production, to develop and execute integrated marketing & non-marketing campaigns and projects.">
- Ensure timely and effective communication between clients and internal teams, managing expectations and addressing any issues or concerns.">
- Monitor project timelines, budgets, and deliverables, ensuring that all client requirements are met on time and within scope, even under tight deadlines.">
- Maintain thorough documentation of client interactions, project details, and work records to facilitate smooth operations and future reference.">
- Participate in pitches alongside agency staff to secure new business opportunities and contribute to organizational growth.">
- Ensure the overall quality of creative content and services delivered, maintaining set standards and exceeding client expectations.">
- Identify opportunities to expand business with existing and new clients, developing and proposing value-added, creative interactive strategies and presentations for pitches.">
A Bachelor's degree in Marketing, Communications, Business Administration, or a related field is required.
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