Global Technology Solutions Specialist

1 week ago

Alleppey, Kerala, India beBeeSystemAdministrator Full time ₹ 1,00,00,000 - ₹ 1,25,00,000
IT Support & System Administrator

This is an exciting opportunity for a proactive and client-focused IT professional to join our global technology team. As an IT Support & System Administrator, you will be responsible for implementing, operating, and maintaining critical IT systems, ensuring seamless IT experiences for internal teams and external stakeholders.

  • Microsoft Ecosystem & Security

  • * Implement and support Entra ID (Azure Active Directory) and Intune*

  • * Configure and support Azure Single Sign-On integrations*

  • * Collaborate with the security team to manage Microsoft Security Stack and enterprise-wide security protocols*

  • * Manage patch updates, compliance, preventative maintenance, and optimization*

  • Migrations & Infrastructure

  • * Lead and execute Windows, email, and cloud migrations*

  • * Design, implement, and support enterprise infrastructure solutions*

  • * Manage upgrades, performance optimization, and capacity planning*

  • Helpdesk & Global IT Support

  • * Provide L1–L3 support across systems, networks, and databases*

  • * Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption*

  • * Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication*

  • * Handle day-to-day IT queries for globally distributed users with a strong customer-service approach*

  • IT Asset & Lifecycle Management

  • * Manage IT asset inventory, ensuring accurate records*

  • * Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team*

  • Operations & Continuous Improvements

  • * Conduct system monitoring, reporting, and auditing*

  • * Identify, assess, and implement service cost improvements while maintaining risk and performance standards*

  • * Integrate automation to streamline IT processes and enhance efficiency*

  • * Apply IT operations best practices, ensuring user satisfaction and reliability*

  • * Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management*

  • * Implement monitoring and alerting for proactive issue resolution*

  • * Create playbooks and documentation for Ops and Support teams*

  • Design, Deploy & Manage Teams Environment

  • * Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events)*

  • * Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps*

  • * Configure and manage Teams policies, compliance, governance, and lifecycle management*

  • Voice & Collaboration Engineering

  • * Implement and manage Teams Phone System, Direct Routing, and Calling Plans*

  • * Configure SBCs (Session Border Controllers) and ensure PSTN integration*

  • * Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.)*

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